Returns & Exchanges
At MYFITNESS, we strive to ensure the highest quality for our nutritional products; however, due to the perishable nature of our food items, returns are only accepted for damaged or incorrect shipments within 7 days of delivery.
Inspect Your Order
Upon arrival, please check your package for any signs of transit damage or missing items before opening the safety seals.
Contact Support
Email our customer care team with your order number and clear photographs of the damaged product or the incorrect item received.
Verification Process
Our quality assurance team will review your claim within 48 hours to verify the issue and authorize a replacement or refund.
Resolution
Once approved, we will ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing